Returns & Refunds Policy

1. Our commitment to you

Premier Collections (trading under New High Limited) stands behind the quality of every saree we sell. This policy is written in line with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which protect your right to goods that are of acceptable quality, fit for purpose, and match their description.

2. 7-day return window

We accept returns within 7 days of you receiving your order. To be eligible for a return, you must contact us within that 7-day period and return the item to us promptly.

3. Conditions for a accepted return

For a return to be accepted, the item must meet all of the following conditions:

• The product has not been used or worn.
• The product is in its original condition with no damage, stains, marks, or alterations.
• The product is free from any smell — including perfume, deodorant, smoke, or body odour.
• All tags, labels, and packaging remain attached and intact.
• Stitched blouse pieces remain unstretched, unfastened beyond try-on, and without makeup or lint traces.
• Free gifts or promotional items included with the order are also returned.

Items that do not meet these conditions will not be accepted for return and will be returned to you at your cost.

4. Non-returnable items

For hygiene and customisation reasons, the following cannot be returned:

• Sarees that have been altered, fall-pinned, or tailored after delivery.
• Items purchased during a final-sale or clearance promotion (clearly marked at the time of purchase).
• Gift cards.

5. How to start a return

1. Email or message us within 7 days of delivery with your order number and the reason for the return.
2. We will reply with our return address and a reference number. Please include this number with your parcel.
3. Pack the item securely in its original packaging. We recommend using a tracked courier service.
4. Post the item to: 29 Koreke Close, Kenepuru, Porirua 5022, Wellington, New Zealand.

6. Return shipping costs

If the return is due to a fault on our part (a defective or incorrectly sent item), we will cover the return shipping cost. For change-of-mind returns, the cost of returning the item to us is your responsibility and is non-refundable.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If the return is approved, your refund will be processed to your original payment method within 5–10 working days. Original shipping charges are non-refundable unless the return is due to our error.

Alternatively, you may choose a store credit or an exchange of equal value, subject to stock availability.

8. Store pickup returns

If you chose Store Pickup and wish to return an item, please contact us to arrange an appointment to bring the item back to our Kenepuru address within the 7-day window.

9. Your rights under NZ law

Nothing in this policy limits any rights you may have under the Consumer Guarantees Act 1993 or other New Zealand law. Where a product fails to meet a guarantee under that Act, you may be entitled to a remedy in addition to, or instead of, the one set out here.

10. Contact us

If you have any questions about this policy or wish to start a return, please contact us: